Effective Date: 01 / 01 / 2026
These Terms and Conditions (“Terms”) govern your use of cleaning services provided by FACILITY MANAGEMENT PTE LTD UEN: 201904184C (“Company”, “we”, “our”, “us”). By booking or using our services, you agree to be bound by these Terms.
We operate in Singapore, Thailand, Malaysia, Indonesia, Philippines, Hong Kong, and Australia (collectively, “Service Regions”). These Terms apply to all bookings made in any of the Service Regions unless otherwise stated.
We provide professional cleaning services. These include, but are not limited to:
Residential Cleaning – general house cleaning tasks such as dusting, vacuuming, mopping, bathroom & kitchen cleaning.
Office Cleaning – cleaning for commercial offices and workspaces.
Deep Cleaning – thorough top-to-bottom cleaning including detailed areas and sanitization.
Renovation Cleaning – removal of dust and debris post-construction or renovation.
Post-Tenancy Cleaning – move-out/in cleaning to meet tenancy standards.
Disinfection Services – targeted sanitization to reduce viruses, bacteria, and pathogens.
Curtain Cleaning – removal, cleaning, and re-installation of curtains (subject to special provisions below).
Kitchen Appliance Cleaning – cleaning of ovens, refrigerators, microwaves, and other appliances.
Your specific service scope, fees, and inclusions will be confirmed at booking.
2.1. All bookings must be made through our approved channels (app, website, phone, or partner platforms).
2.2. Prices and payment terms are confirmed before booking. Payment must be made in full or as per the payment terms stated at booking.
2.3. Payments may be processed in the local currency applicable to your Service Region.
2.4. Failure to complete payment may result in cancellation.
2.5. Prices may include applicable taxes based on local laws in each country.
3.1. All bookings are subject to acceptance and availability.
3.2. Once confirmed, you will receive a booking confirmation with date, time, and service details.
3.3. Operating hours may vary across regions and communication will specify local service times.
4.1. You must provide safe access to the premises at the scheduled time.
4.2. Ensure utilities (water, electricity) are available unless otherwise agreed.
4.3. Secure or remove fragile, valuable items and inform us of any hazards.
4.4. Failure to grant access may result in additional charges or rescheduling.
5.1. Customers may cancel or reschedule within the timeframe communicated at booking (commonly 24 hours prior) without penalty.
5.2. Short-notice cancellations or “no-shows” may incur cancellation fees.
5.3. We may reschedule or cancel due to unsafe conditions, unforeseen events, or operational constraints.
6.1. We strive for high-quality service; professional cleaners are trained and vetted.
6.2. If you are dissatisfied, notify us within 24 hours of service completion with evidence (photo/video) and we may arrange a follow-up clean in accordance with our quality promise.
7.1. We are not liable for pre-existing damage, normal wear and tear, or issues not caused by our negligence.
7.2. Secure valuable items prior to service — loss or damage to such items is not our responsibility unless directly caused by our negligence.
7.3. Our total liability for any claim will be limited to the total service fee paid for the affected booking.
7.4. We are not liable for indirect, special, incidental, or consequential losses.
8.1. You must disclose risks such as structural hazards, pets posing danger, or contagious diseases prior to service.
8.2. We may refuse or adjust service for safety reasons, including using protective equipment as required.
We collect personal information needed to provide services and will process it in compliance with applicable privacy laws in each Service Region. Our Privacy Policy explains how we handle data.
10.1. For services rendered in Singapore, these Terms are governed by Singapore law.
10.2. For other Service Regions, applicable local law governs (e.g., Thai, Malaysian, Indonesian, Philippines, Hong Kong, or Australian law) and any dispute shall be resolved in the appropriate jurisdiction.
111. Curtain cleaning service is deemed to have commenced once curtains are collected from your premises.
11.2. Cancellation after collection is not permitted; deposits paid will be forfeited.
11.3. Fabric may be subject to natural risks such as shrinkage, fading, distortion, or tearing, which are outside our liability.
11.4. Stain removal results vary by fabric and stain type; complete removal is not guaranteed.
11.5. Liability for loss or damage is limited to the lower of:
Local currency equivalent of SGD 180, OR
Ten (10) times the cleaning fee of the affected item, and will be provided in service credits.
12.6. Unclaimed curtains after notification may be disposed of without liability.
12.7. Additional charges may apply for oversized curtains, stains requiring advanced treatment, or additional collection/delivery attempts.
We may modify these Terms at any time. Material changes will be communicated via our website, app, or by direct notice. Continued use of services after changes constitutes acceptance.
13.1 Eligibility for Refunds
Refunds may be granted in the following situations:
duplicate payment
booking cancelled by us
service not delivered due to our operational failure
justified complaint where no re-service is possible
14.2 Non-Refundable Situations
Refunds will not be provided where:
customer cancels within less than 24 hours (unless otherwise required by law)
customer denies access or is absent at the appointment
dissatisfaction is reported after 24 hours without evidence
service was completed as booked
13.3 Re-Service Before Refund
Where reasonable, we may first offer:
re-service of missed areas
partial service credit
schedule another visit
Refunds are typically considered only when re-service is not possible or reasonable.
13.4 Processing Time
Approved refunds will be processed within 7–21 working days depending on payment method and region.
13.5 Refund Method
Refunds will be issued to:
the original payment method, or
as service credits, where chosen by the customer
13.6 Currency & Cross-Border Bookings
Refunds will be issued in the local transaction currency. Exchange-rate differences and bank charges are the responsibility of the customer unless prohibited by law.
If you have questions or concerns about these Terms, please contact:
FACILITY MANAGEMENT PTE LTD
UEN: 201904184C
Headquarters Address – Singapore
301 BOON KENG ROAD #01-05
SINGAPORE 339779
Email: hello@cleanondemand.com
Phone: +6582515555
By booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.